Psychiatry-UK

Thank you for leaving a review. All our teams really do strive to make the journey through P-UK as smooth and responsive as possible, helping our patients to feel informed, involved and well-supported during the time they are under our care. So it is always extremely rewarding for staff to hear that our patients' experience has been so positive. Thank you for recommending Psychiatry-UK, and we wish you the best of luck in the future.

Thank you for taking the time to leave a review. All our teams really do strive to make the journey through P-UK as smooth and responsive as possible, and it is always extremely rewarding to read that patients have found our service professional and thorough, and our online systems easy to manage. We are pleased that you feel your son has received excellent care from everybody involved and I will pass on your feedback via our internal channels.

Thank you for your feedback regarding your experience with our service. Despite a delay in the completion of medical tests at the beginning of your titration, it is good to hear that the rest of the process ran smoothly. As an online provider, it is always particularly helpful to hear that patients have found communications via our portal to be informative, responsive and supportive. Thank you for recommending our service and we wish you the best of luck in your onward journey.

Thank you for your wonderful review! All our teams really do strive to make the journey through P-UK as smooth and responsive as possible, and it is always extremely rewarding to read that patients have found our service professional and thorough. You have mentioned waiting times, and we know that some of our patients are waiting longer for treatment than we would like, due to the popularity of our service. Nevertheless, as an online company, we are usually able to treat patients faster than through local NHS routes as you have noted - and we continually work to reduce wait times through ongoing recruitment and regular audits to identify new ways to streamline our processes. We are pleased that you are confident to recommend our service to others and I will pass on your positive feedback to your prescriber.

Thank you for taking the time to leave a review. We are pleased to hear that your overall experience has been positive, although we have noted that you struggled a little with our online service. You have mentioned that our waiting times have increased, and we know that some of our patients are having to wait longer for treatment than we would like. However, we are continually working to try to reduce our wait times through an ongoing recruitment programme and regular audits to try to identify areas where we could streamline processes. As an online company, we are nevertheless usually able to treat patients faster than through local NHS routes. It sounds as though you are now settled on a medication that is right for you, and we wish you the best of luck in your onward journey.

Firstly, we really appreciate your time in leaving such a detailed review. All feedback, good or bad, gives us a better understanding of how our service feels to patients during their journey through P-UK, particularly as the majority of our communications are online. We are continually working to improve our patient interface to make our processes more accessible and neurodivergent-friendly, and we would welcome your offer to work with us on this. If you would still be happy to send in your suggestions directly, or to take part in a future focus group, could I ask you to please make contact via our Patient Experience Team at: experience@psychiatry-uk.com. In the meantime, we are pleased that your experience has been so helpful and we look forward to hearing from you when convenient.

Thank you for your leaving a review. All our teams really do strive to make the journey through P-UK as smooth and responsive as possible, helping our patients to feel informed, involved and well-supported during the time they are under our care. So it is always extremely rewarding for staff to hear that our patients' experience has been so positive. Thank you for recommending Psychiatry-UK, and we wish you the best of luck in the future.

Thank you for your feedback regarding your experience with our service. As an online provider, it is always particularly helpful to hear that patients have found communications via our portal to be reliable and responsive. As a member of P-UK's Communications Team, I have noted your suggestion regarding updates on wait times. Although we provide monthly updates via our website, I will make sure that these updates are also made on our patient portal to improve our information system. Thank you for your suggestion and for recommending our service. We wish you the best of luck in your onward journey.

Thank you for taking the time to leave a review. It is really helpful for us to hear about patient experiences, good or bad, so we can make sure we address any problems quickly or make changes to our processes if needed. You have mentioned that you struggled with our online forms, and we know that this is an area that some of our patients find confusing. Our Patient Advocacy Team is working on improving the accessibility of our forms, and the first stage of this project actually went live last week. We are hoping this will make the process much easier for patients. We are pleased to hear, however, that overall your experience has been positive and that you feel all your questions have been answered. Thank you for recommending our service to others.

Thank you for sharing your feedback. We are sorry to hear that we were a little slow to reply to messages on the portal at times. We have recently experienced another influx of demand for our services, but we are doing everything we can to bring our response times back down. We are pleased, however, that you felt comfortable and relaxed during your assessment, and have a clear plan of what you need to do next. We wish you the best of luck in your onward journey, and I will pass on your feedback to Elena and Steve.